Canada · order support · request portal
Returns & Warranty Requests
Request an ordinary return, report a delivery problem, or ask for a warranty review for a ReachSupply.ca order. This page submits the case; policy details stay on the dedicated Returns & Refunds and Warranty Information pages.
BEFORE YOU START
Have your order details ready
Use the order number and billing email from your Canadian order.
Before submitting
Have the affected item, its condition and relevant evidence in mind. There is no need to prepare technical tests that would be unsafe.
1Before you begin
Order and item details
Have your ReachSupply.ca order number and billing email ready. Identify the affected product and quantity.
2Before you begin
Condition and installation
Explain whether the package was opened or the item installed, altered or connected. Do not perform unsafe testing.
3Before you begin
Relevant photographs
Include clear labels, packaging and damage photographs when requested. Remove unrelated personal information.
A request starts a review, not an automatic approval. Wait for the correct shipping instructions before sending an item for ordinary return or warranty evaluation. Mandatory legal rights and safety instructions still apply. Read Returns & Refunds Policy · Read Warranty Information.
Find your Canadian order
Enter your order number and billing email below. The portal will show the available items and request options. If an item is unavailable or the portal cannot find your order, contact Support.
Start a return or warranty request
Your information and request
REACH Supply uses the order details, request information and relevant files you provide to verify, review and respond to the claim. The Privacy Policy explains handling, retention and disclosures. A request does not subscribe you to marketing or waive a legal remedy.
Unable to use the portal? Visit the Support Center or email [email protected]. A legally valid cancellation or notice does not require portal approval.
1
Send the facts
Select the affected item and explain the issue.
2
Receive a review
REACH Supply reviews the available facts and applicable terms.
3
Follow the next steps
Use the written instructions for any return, evaluation or remedy.
