Customer Care
Support Center
Get help with an order, delivery, return, warranty claim, payment, or product compatibility. For order-related requests, use the same REACH Supply storefront where the order was placed.
FASTEST WAY TO GET HELP
Send one complete request
Include the storefront used, order number, part number, clear details, and photos when relevant. This helps us route the request and investigate it without unnecessary delays.
How can we help?
Choose the closest option below. For anything that needs review, use the support request form.
↗FASTEST OPTION
Track or Check an Order
View the latest order status using your order number and billing email.
▣ORDER HELP
Shipping or Delivery Problem
Report damage, missing items, a wrong product, stalled tracking, or a delivery concern.
↩RETURNS
Request a Return
Ask for return authorization before sending a product to any location.
◇PRODUCT SUPPORT
Warranty or Defective Product
Start a claim and provide the product, equipment, and diagnostic information available.
⌕COMPATIBILITY
Find the Correct Part
Send the model number, serial number, existing part number, and clear label photos.
$PAYMENTS
Billing or Payment
Get help with authorizations, duplicate charges, refund status, invoices, or failed payments.
?OTHER QUESTIONS
General Support
Ask about an account, product, trade order, website issue, or anything not listed above.
Submit a support request
Provide as much information as possible. Required details vary based on the issue selected.
Before you submit
- Use the same email address used at checkout when possible.
- Include your order number for any order-related issue.
- Keep the product, original packaging, shipping label, and all contents.
- Attach clear photos for damage, shortages, wrong items, or compatibility questions.
- Do not send a return until written instructions are issued.
Helpful links
Prefer email?
[email protected]
The form is preferred because it collects the details needed for faster review.
Tell us what happened
A complete request helps us identify the correct storefront, order, and fulfilment location and preserve shipping or warranty evidence. Do not include passwords, complete payment-card numbers, government-issued identification numbers, or other unnecessary sensitive information.
!
Do not return or discard a product until written instructions are provided. For shipping, return, or warranty matters, preserve the product, packaging, shipping label, accessories, and all related evidence. Submitting a support request does not itself authorize a return or automatically extend a stated return or claim deadline, except where applicable law requires otherwise.