Trade Account Terms

1. Overview and scope

These terms supplement the Terms & Conditions for approved business purchasing on ReachSupply.ca. They apply to trade, wholesale, service, property-management, reseller, institutional and other approved commercial accounts.

The Shipping & Delivery Policy, Returns & Refunds Policy and Warranty Information also apply where relevant. An account label does not, by itself, remove consumer rights that apply to the actual transaction.

2. Eligibility and authority

Trade accounts are intended for legitimate organizations and self-employed professionals purchasing for business use, installation, repair, maintenance, resale, or another approved commercial purpose. REACH Supply may require evidence of an active business, trade activity, professional qualifications, resale activity, or purchasing need.

The person applying or ordering represents that they are authorized to provide the information submitted, bind the organization, use its payment methods, and accept these terms on its behalf.

3. Application and approval

Approval is discretionary and may be based on business type, purchasing profile, verification results, product categories, geographic market, account history, risk, supplier restrictions, and operational capacity. REACH Supply may approve, decline, limit, condition, review, or revoke an account to the extent permitted by law.

Approval for ReachSupply.ca applies only to the Canadian storefront. It does not create approval or benefits on another storefront, affiliate, marketplace, or sales channel.

4. Business information and verification

The applicant must provide complete, accurate, and current legal and operating information, including the business name, contact details, billing and shipping addresses, business type, purchasing purpose, and any requested tax or registration information.

REACH Supply may verify information using business registries, public records, suppliers, payment providers, fraud-prevention services, references, or documents reasonably necessary to administer the account. Material changes must be reported promptly.

5. Account security and authorized users

The account holder must control authorized users, purchasing permissions, saved addresses and credentials. Account-specific access must not be shared outside the approved organization, and access for departing personnel should be removed promptly.

Report suspected unauthorized access through the Support Center or by email without delay. REACH Supply may request verification or suspend access while a concern is reviewed. Valid credentials alone do not conclusively establish that a disputed order was authorized.

The business is responsible for orders actually authorized by its personnel and for account-security obligations under the applicable agreement and law.

6. Trade pricing and confidentiality

Trade pricing may be based on account group, product, manufacturer, quantity, promotion, supplier cost, market conditions, and account-specific arrangements. It may differ from public pricing, sale pricing, another account's pricing, and pricing on another channel.

Unless REACH Supply states otherwise in writing, trade pricing, account-specific discounts, cost files, quotes, and non-public availability information are confidential commercial information. They may be used internally for purchasing decisions but must not be publicly posted, redistributed, scraped, resold as data, or shared with another buyer or competing seller.

Pricing may change before an order is accepted. Displaying a trade price does not guarantee inventory, future pricing, margin, resale price, or continuing eligibility.

7. Product-specific minimums and quantity rules

These Trade Account Terms do not impose a general minimum order value on an approved trade account unless a separate written account agreement expressly states otherwise.

An individual product, brand, supplier, quotation, promotion, freight method, special order, case pack, carton, or account-specific arrangement may require a minimum quantity, minimum line value, pack size, order increment, or other purchasing condition. Any applicable requirement will be displayed or otherwise disclosed before the order is accepted.

The cart, quick-order tool, or quotation may adjust a requested quantity to a valid selling increment. An exception or waiver for one product or order does not waive a disclosed requirement for another product or future order.

8. Quotes and price validity

A quotation is valid only for the period stated and is subject to availability, supplier confirmation, currency, taxes, freight, and the stated assumptions. Unless expressly identified as firm and accepted within its validity period, a quote is an estimate and not an inventory reservation.

Changes to quantities, products, destination, payment method, delivery requirements, taxes, or supplier cost may require a revised quote. Typographical and calculation errors may be corrected before order acceptance.

9. Orders and acceptance

A purchase order, quick-order submission, checkout, email order or quotation acceptance is an offer to purchase. An automated acknowledgement or preauthorization may be followed by verification and acceptance.

Acceptance and any cancellation are governed by the order-acceptance provisions and applicable law. Availability, payment, verification, supplier, compliance, pricing-error, fraud, safety or shipping issues may need resolution before fulfilment.

Customer purchase-order conditions, vendor-portal clauses and preprinted terms apply only where REACH Supply expressly accepts them. An internal processing label cannot retrospectively undo an accepted obligation.

10. Payment terms and authorization

These Trade Account Terms make standard trade accounts payment-due-at-order. Standard approval does not provide net terms, a credit limit, deferred billing, or the right to pay after delivery. Any future credit arrangement would require separate written approval and documentation.

REACH Supply may preauthorize a payment method and capture payment when the order is accepted, sourced, allocated, prepared, or shipped. If an authorization expires, a new authorization or payment may be required.

Any separately approved credit terms, limits, deposits, personal guarantees, late charges, collection costs, or security requirements must be stated in a written agreement. REACH Supply may suspend fulfilment while an amount is overdue or disputed.

11. Taxes and exemptions

GST/HST, applicable PST or QST and other required charges are applied to the transaction. Trade approval, a business number, GST/HST registration or reseller status does not automatically exempt a purchase.

Provide valid exemption documentation before processing the affected order. Eligibility depends on the particular tax, jurisdiction, product and use; documentation valid for one tax is not automatically valid for another.

The business is responsible for accurate documentation and for taxes due on any use that does not qualify. Product-specific environmental or recycling charges must be disclosed as required and are not assumed to be government-imposed merely because they relate to a regulatory program.

12. Availability, sourcing, and special orders

Trade orders may be sourced from multiple suppliers and fulfilment locations. Availability displayed online is not a reservation and may change before acceptance.

Special-order, factory-order, sourced-on-request, configured, programmed, keyed, cut, customized, discontinued, oversized, hazardous, or non-stock products may require deposits, longer lead times, supplier minimums, final-sale treatment, or written approval.

Once supplier commitment, allocation, customization, or production begins, a special order may be non-cancellable and non-returnable except where the product is defective, incorrectly supplied, or another mandatory remedy applies.

13. Shipping, fulfilment, and delivery

Most orders may be fulfilled directly by an authorized supplier, distributor, manufacturer, logistics provider, or warehouse. Orders can arrive in multiple shipments with different carriers, labels, documents, and delivery dates.

Shipping, freight, remote-area, residential-delivery, lift-gate, appointment, dangerous-goods, address-correction, redirection, storage, customs, and similar charges may apply as described in the Shipping & Delivery Policy or quotation.

Business customers must provide appropriate receiving facilities, personnel, equipment, appointments, access, and inspection at delivery.

14. Product selection and professional responsibility

The trade customer is responsible for confirming part number, model and serial compatibility, voltage, dimensions, specifications, revision, intended use, certifications, code requirements, and installation conditions.

Trade customers are expected to use qualified personnel and professional judgment. Product-fit assistance is based on the information supplied and does not replace inspection, diagnosis, manufacturer documentation, or code requirements.

The customer is responsible for its own quotations, labour commitments, service promises, project schedules, resale representations, and downstream customer communications.

15. Returns, shortages, and cancellations

Trade orders use the Returns & Refunds Policy, together with any product, supplier, quotation or special-order restrictions properly disclosed and accepted before purchase.

A business-specific return period or fee applies only when it is actually disclosed for the transaction. This page does not create an unspecified shorter deadline or an automatic higher restocking charge. Where no different valid term applies, use the ordinary return rules in the main policy.

Report shortages, incorrect items or damage promptly through Returns & Warranty Requests, keeping the relevant products and evidence. Restricted voluntary returns do not eliminate applicable remedies for seller error, defects or other non-conformity.

16. Warranty claims

Warranty Information explains the claim process, evidence, product-specific coverage, professional diagnosis, exclusions, costs and replacement arrangements.

A manufacturer’s written warranty may differ for commercial, resale or rental use. The business must check coverage for its actual application. Product selection, installation and commitments to downstream customers remain the trade customer’s responsibilities, without removing an express REACH Supply commitment or a remedy required by law.

Start claims through Returns & Warranty Requests. Labour and related expenses are reimbursed only where the applicable warranty, accepted written approval or law requires them.

17. Resale and marketplace conduct

A trade account does not appoint the customer as an agent, franchisee, exclusive dealer, authorized service provider, or representative of REACH Supply or any manufacturer.

The customer must not make false warranty, compatibility, origin, authorization, availability, or affiliation claims. Marketplace sales, exports, restricted-product sales, and use of manufacturer trademarks may be subject to manufacturer, platform, legal, or territorial requirements.

The customer remains responsible for its own consumer disclosures, taxes, invoices, advertising, warranties, returns, privacy practices, and legal obligations to downstream customers.

18. Records, audit, and cooperation

The customer must retain invoices, order records, exemption documents, authorizations, serial numbers, and claim evidence as reasonably necessary for tax, warranty, safety, recall, fraud, and account administration.

REACH Supply may request reasonable documentation to verify account eligibility, tax treatment, delivery, resale status, a payment dispute, warranty claim, suspected misuse, or compliance with these terms.

19. Suspension and termination

REACH Supply may review or suspend trade access because of overdue amounts, materially inaccurate information, credible security or fraud concerns, unauthorized sharing, policy breaches, supplier restrictions or operational requirements.

A good-faith complaint, lawful review or legitimate payment dispute alone is not misuse. Suspension does not remove an accrued refund, warranty or other mandatory right.

Closure does not erase accepted orders, lawful payment obligations or provisions intended to survive. Account closure and personal-information retention are handled under the Privacy Policy.

20. Confidential information

Each party may receive non-public commercial, technical, pricing, customer, supplier, or operational information. The receiving party must use reasonable care, use it only for the authorized business purpose, and disclose it only to personnel or advisers who need it and are bound by appropriate obligations.

This section does not restrict information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law.

21. Business liability allocation

To the fullest extent permitted by law for business transactions, REACH Supply is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost profit, revenue, contracts, data, goodwill, productivity, business interruption, labour, travel, diagnosis, removal, reinstallation, or loss of use.

Subject to liability that cannot legally be limited, REACH Supply's aggregate liability arising from a product or order will not exceed the amount paid to REACH Supply for the specific product or order giving rise to the claim.

Nothing limits liability for fraud, wilful misconduct, personal injury, death, or another matter that cannot lawfully be limited.

22. Indemnity

To the extent permitted by law, the trade customer will defend and indemnify REACH Supply against third-party claims, losses, penalties, and reasonable costs arising from the customer's unlawful resale, false representations, improper installation, misuse, modification, export, privacy breach, infringement, or violation of these terms.

This obligation does not apply to the extent the claim was directly caused by REACH Supply's legally actionable conduct.

23. Relationship to other terms

These terms supplement the general store policies rather than replace them. Where lawful, a negotiated agreement or accepted quotation controls over conflicting general terms, followed by these Trade Account Terms and the general Terms & Conditions.

A product-specific condition must be disclosed and accepted at the required time. A later return authorization, invoice notation or website update cannot unilaterally impose a new fee, shorten an accepted return right or remove a mandatory remedy.

Mandatory law takes priority over every document. Purchaser status and the nature of the purchase determine which rights apply, not the presence of a trade account alone.

24. Governing law and disputes

Canadian trade-account transactions are governed by British Columbia law and the applicable federal laws of Canada, subject to mandatory law that requires otherwise.

Contacting the Support Center for an informal resolution is encouraged but is not a compulsory dispute-resolution procedure. The parties may agree to mediation or another process after a dispute arises.

Unless another forum is agreed or required by law, a British Columbia court with lawful jurisdiction is the agreed forum for business disputes. This does not exclude a tribunal, small-claims route or other remedy that cannot lawfully be excluded.

25. Changes to these terms

REACH Supply may update these Trade Account Terms prospectively for operational, supplier, risk, technology, or legal reasons. Material changes may be communicated through the account, website, or email.

Revised terms apply to future use and future orders after their effective date. They do not retroactively change an accepted order unless permitted by law and agreed where required.

26. Contact

For an existing trade account, pricing access or these terms, use the Support Center. For a new application, use Trade Accounts.

Include the business name, account email and relevant order or quotation number. A support submission is not a new trade or credit approval.