1. Overview and scope
These Trade Account Terms apply to every approved business, trade, wholesale, commercial, institutional, government, property-management, service-company, reseller, and other non-consumer account that purchases through ReachSupply.ca or receives trade pricing from REACH Supply Canada. They explain how account approval, pricing, ordering, payment, taxes, shipping, returns, warranties, security, and dispute procedures work for Canadian business purchases.
They supplement the Terms and Conditions, Shipping & Delivery Policy, and Returns, Refunds & Warranty Policy. By applying for, accessing, or using a trade account, the applicant and the business represented agree to these terms.
2. Eligibility and authority
Trade accounts are intended for legitimate organizations and self-employed professionals purchasing for business use, installation, repair, maintenance, resale, or another approved commercial purpose. REACH Supply may require evidence of an active business, trade activity, professional qualifications, resale activity, or purchasing need.
The person applying or ordering represents that they are authorized to provide the information submitted, bind the organization, use its payment methods, and accept these terms on its behalf.
3. Application and approval
Approval is discretionary and may be based on business type, purchasing profile, verification results, product categories, geographic market, account history, risk, supplier restrictions, and operational capacity. REACH Supply may approve, decline, limit, condition, review, or revoke an account to the extent permitted by law.
Under these Trade Account Terms, approval for ReachSupply.ca applies only to the Canadian storefront. It does not create approval or benefits on another storefront, affiliate, marketplace, or sales channel.
4. Business information and verification
The applicant must provide complete, accurate, and current legal and operating information, including the business name, contact details, billing and shipping addresses, business type, purchasing purpose, and any requested tax or registration information.
REACH Supply may verify information using business registries, public records, suppliers, payment providers, fraud-prevention services, references, or documents reasonably necessary to administer the account. Material changes must be reported promptly.
5. Account security and authorized users
The account-security requirements in these Trade Account Terms make the account holder responsible for credentials, authorized users, roles, purchasing limits, saved addresses, and activity conducted through the account. Credentials and account-specific purchasing access must not be shared outside the approved organization.
The account holder must promptly remove former personnel, update permissions, and notify REACH Supply of suspected unauthorized access. Orders placed by a person using valid account credentials may be treated as authorized until REACH Supply receives notice and has a reasonable opportunity to act. For general security guidance, review the Canadian Centre for Cyber Security guidance on multi-factor authentication.
6. Trade pricing and confidentiality
Under these Trade Account Terms, trade pricing may be based on account group, product, manufacturer, quantity, promotion, supplier cost, market conditions, and account-specific arrangements. It may differ from public pricing, sale pricing, another account's pricing, and pricing on another channel.
Unless REACH Supply states otherwise in writing, trade pricing, account-specific discounts, cost files, quotes, and non-public availability information are confidential commercial information. They may be used internally for purchasing decisions but must not be publicly posted, redistributed, scraped, resold as data, or shared with another buyer or competing seller.
Pricing may change before an order is accepted. Displaying a trade price does not guarantee inventory, future pricing, margin, resale price, or continuing eligibility.
7. Product-specific minimums and quantity rules
These Trade Account Terms do not impose a general minimum order value on an approved trade account unless a separate written account agreement expressly states otherwise.
An individual product, brand, supplier, quotation, promotion, freight method, special order, case pack, carton, or account-specific arrangement may require a minimum quantity, minimum line value, pack size, order increment, or other purchasing condition. Any applicable requirement will be displayed or otherwise disclosed before the order is accepted.
The cart, quick-order tool, or quotation may adjust a requested quantity to a valid selling increment. An exception or waiver for one product or order does not waive a disclosed requirement for another product or future order.
8. Quotes and price validity
A quotation is valid only for the period stated and is subject to availability, supplier confirmation, currency, taxes, freight, and the stated assumptions. Unless expressly identified as firm and accepted within its validity period, a quote is an estimate and not an inventory reservation.
Changes to quantities, products, destination, payment method, delivery requirements, taxes, or supplier cost may require a revised quote. Typographical and calculation errors may be corrected before order acceptance.
9. Orders and acceptance
A purchase order, quick-order submission, cart checkout, email request, or quote acceptance is an offer to purchase. An automated acknowledgement or payment authorization is not necessarily final acceptance.
REACH Supply may accept by issuing confirmation, capturing payment, sourcing, allocating, or shipping. It may reject, hold, split, limit, or cancel an order before acceptance for availability, payment, verification, supplier, compliance, pricing-error, fraud, export, safety, or operational reasons.
Customer purchase-order terms, vendor portals, procurement clauses, or preprinted conditions do not apply unless REACH Supply expressly accepts them in writing.
10. Payment terms and authorization
These Trade Account Terms make standard trade accounts payment-due-at-order. Standard approval does not provide net terms, a credit limit, deferred billing, or the right to pay after delivery. Any future credit arrangement would require separate written approval and documentation.
REACH Supply may preauthorize a payment method and capture payment when the order is accepted, sourced, allocated, prepared, or shipped. If an authorization expires, a new authorization or payment may be required.
Any separately approved credit terms, limits, deposits, personal guarantees, late charges, collection costs, or security requirements must be stated in a written agreement. REACH Supply may suspend fulfilment while an amount is overdue or disputed.
11. Taxes and exemptions
GST/HST, provincial sales tax, environmental fees, duties, and other government charges are applied as required. A business number, GST/HST number, reseller status, or trade-account approval does not automatically make an order tax-exempt.
The customer must provide valid exemption or resale documentation before the affected order is processed. Approval may be limited by jurisdiction, product, purpose, and expiry. The customer is responsible for the accuracy and lawful use of exemption documentation. Current federal information is available from the Canada Revenue Agency GST/HST guidance for businesses.
12. Availability, sourcing, and special orders
Trade orders may be sourced from multiple suppliers and fulfilment locations. Availability displayed online is not a reservation and may change before acceptance.
Special-order, factory-order, sourced-on-request, configured, programmed, keyed, cut, customized, discontinued, oversized, hazardous, or non-stock products may require deposits, longer lead times, supplier minimums, final-sale treatment, or written approval.
Once supplier commitment, allocation, customization, or production begins, a special order may be non-cancellable and non-returnable except where the product is defective, incorrectly supplied, or another mandatory remedy applies.
13. Shipping, fulfilment, and delivery
Most orders may be fulfilled directly by an authorized supplier, distributor, manufacturer, logistics provider, or warehouse. Orders can arrive in multiple shipments with different carriers, labels, documents, and delivery dates.
Shipping, freight, remote-area, residential-delivery, lift-gate, appointment, dangerous-goods, address-correction, redirection, storage, customs, and similar charges may apply as described in the Shipping & Delivery Policy or quotation.
Business customers must provide appropriate receiving facilities, personnel, equipment, appointments, access, and inspection at delivery.
14. Product selection and professional responsibility
The trade customer is responsible for confirming part number, model and serial compatibility, voltage, dimensions, specifications, revision, intended use, certifications, code requirements, and installation conditions.
Trade customers are expected to use qualified personnel and professional judgment. Product-fit assistance is based on the information supplied and does not replace inspection, diagnosis, manufacturer documentation, or code requirements.
The customer is responsible for its own quotations, labour commitments, service promises, project schedules, resale representations, and downstream customer communications.
15. Returns, shortages, and cancellations
These Trade Account Terms incorporate the Returns, Refunds & Warranty Policy for trade orders, together with any stricter product, supplier, quotation, or special-order terms disclosed before acceptance.
Ordinary business returns may be subject to shorter deadlines, restocking charges, supplier approval, return freight, and final-sale restrictions. Products that are opened, installed, powered, programmed, cut, keyed, customized, hazardous, obsolete, or specially sourced may be ineligible for voluntary return.
Damage, shortages, and incorrect items should be reported promptly with photographs, labels, cartons, packing documents, and other requested evidence. Do not return or discard anything until written instructions are issued.
16. Warranty claims
Product warranties are generally provided by the manufacturer, distributor, supplier, or other stated warrantor. Coverage, duration, remedies, exclusions, and claim requirements vary.
A claim may require professional diagnosis, model and serial details, test results, photographs, installer information, manufacturer authorization, and return of the claimed product. Labour, travel, diagnosis, removal, reinstallation, downtime, lost profit, and consequential costs are covered only where the applicable warranty or mandatory law expressly provides them.
17. Resale and marketplace conduct
A trade account does not appoint the customer as an agent, franchisee, exclusive dealer, authorized service provider, or representative of REACH Supply or any manufacturer.
The customer must not make false warranty, compatibility, origin, authorization, availability, or affiliation claims. Marketplace sales, exports, restricted-product sales, and use of manufacturer trademarks may be subject to manufacturer, platform, legal, or territorial requirements.
The customer remains responsible for its own consumer disclosures, taxes, invoices, advertising, warranties, returns, privacy practices, and legal obligations to downstream customers.
18. Records, audit, and cooperation
The customer must retain invoices, order records, exemption documents, authorizations, serial numbers, and claim evidence as reasonably necessary for tax, warranty, safety, recall, fraud, and account administration.
REACH Supply may request reasonable documentation to verify account eligibility, tax treatment, delivery, resale status, a payment dispute, warranty claim, suspected misuse, or compliance with these terms.
19. Suspension and termination
REACH Supply may suspend pricing, purchasing access, payment methods, quotes, account users, or the account itself for overdue amounts, inaccurate information, security risk, fraud, abuse, unauthorized sharing, policy breaches, excessive disputes, supplier restrictions, or operational reasons.
Termination does not affect accepted orders, accrued payment obligations, confidentiality, warranty administration, dispute rights, or provisions intended to survive. The customer may request closure after outstanding orders, claims, and balances are resolved.
20. Confidential information
Each party may receive non-public commercial, technical, pricing, customer, supplier, or operational information. The receiving party must use reasonable care, use it only for the authorized business purpose, and disclose it only to personnel or advisers who need it and are bound by appropriate obligations.
This section does not restrict information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law.
21. Business liability allocation
To the fullest extent permitted by law for business transactions, REACH Supply is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost profit, revenue, contracts, data, goodwill, productivity, business interruption, labour, travel, diagnosis, removal, reinstallation, or loss of use.
Subject to liability that cannot legally be limited, REACH Supply's aggregate liability arising from a product or order will not exceed the amount paid to REACH Supply for the specific product or order giving rise to the claim.
Nothing limits liability for fraud, wilful misconduct, personal injury, death, or another matter that cannot lawfully be limited.
22. Indemnity
To the extent permitted by law, the trade customer will defend and indemnify REACH Supply against third-party claims, losses, penalties, and reasonable costs arising from the customer's unlawful resale, false representations, improper installation, misuse, modification, export, privacy breach, infringement, or violation of these terms.
This obligation does not apply to the extent the claim was directly caused by REACH Supply's legally actionable conduct.
23. Relationship to other terms
These Trade Account Terms supplement the general site policies. A product page, quotation, return authorization, separate credit agreement, or expressly accepted written agreement may add transaction-specific terms.
If terms conflict, the following order generally applies: a signed or expressly accepted negotiated agreement; an accepted quotation or transaction-specific condition; these Trade Account Terms; then the general Terms and Conditions and incorporated policies.
24. Governing law and disputes
These terms and Canadian trade-account transactions are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules.
Before formal proceedings, the parties will make a good-faith effort to resolve the matter through written notice and reasonable review. Unless another forum is agreed in writing or required by law, disputes will be submitted to a court of competent jurisdiction in British Columbia.
25. Changes to these terms
REACH Supply may update these Trade Account Terms prospectively for operational, supplier, risk, technology, or legal reasons. Material changes may be communicated through the account, website, or email.
Revised terms apply to future use and future orders after their effective date. They do not retroactively change an accepted order unless permitted by law and agreed where required.
26. Contact
Questions about a trade account, pricing access, verification, or these Trade Account Terms may be sent to:
Email: [email protected]
Include the business name, account email, and relevant order or quote number. Do not email passwords or complete payment-card numbers.
